As we have said, having some clever, knowledgeable, family law specialist solicitors with a client first attitude is a great start, but this is not all there is to it. Before we talk about this it’s worth unpacking exactly what mean by what we have just said.
No it’s not. You can be the most clever, knowledgeable, family law solicitor in the world but if you don't apply it in the most effective and efficient way, in the best interests of your client at all times then it's frankly not enough! Again, as we said there’s more to it than this alone.
The answer to this is more subtle. Combined with knowledge and intelligence, client first attitude is great but only if it results in actions that combine care and truth. Client first attitude is evidenced by actions that always put the client first (care), but to really make this work care about the client must be alloyed with truth at all times.
Often it does because truth feels like, and can be, a risky subject to talk about. The thing is, truth is a key part of our approach; so we have to talk about truth. Truth, for us, is worth taking the risks for. Every time we tell a client the truth about their situation and the choices open to them and give them an honest appraisal of their best course of action we run a very real risk of upsetting them: telling them something they don't want to hear, or something don't want to accept. But this is the difference: we will always tell our client what they need to hear, and this can sometimes be not what they want to hear. Truth at all times is critical in helping the client to reach the best possible outcomes and a brighter future.
One of the things we really wanted to do with SpainWilliams was to find a better way of working with clients who need family law advice. Most of us had, at some point or other, experienced firms where the approach we describe above, and the one we believe is right, was not followed. Many years of continual practice has confirmed to us that our approach, of knowledge applied with care and truth, is the secret of achieving the brightest possible future for our clients.